t-agent | real estate unlocked

Privacy Policy

This Privacy Policy explains what Tolley AI collects, how it is used, and how your information is protected when using T-Agent.

Brand: T-Agent | Real Estate Unlocked (Tolley AI)

Effective Date: February 24, 2024

Last Updated: February 24, 2024

Support Email: support@tolley.io

1. Information We Collect

  • Contact information: name, phone number, email address, and brokerage/company name.
  • Account information: login profile details and subscription status.
  • Communications data: messages sent via SMS, web chat, email, and support channels.
  • Usage data: pages visited, searches performed, clicks, device/browser details, IP address, and timestamps.
  • Transaction data: billing status, plan details, and payment processor records (full payment card numbers are not stored by Tolley AI).
  • User-submitted content: requests, notes, preferences, and vendor/service inquiries.

2. How We Use Information

  • Operate and deliver T-Agent | Real Estate Unlocked services.
  • Send service-related communications and requested SMS messages.
  • Respond to support requests and account questions.
  • Improve search quality, recommendations, and product performance.
  • Maintain security, prevent abuse, and detect fraud.
  • Process subscriptions and administer accounts.
  • Comply with legal obligations.

3. SMS / Mobile Information Privacy

  • If you opt in to SMS messages, your mobile number and consent are used to provide the messaging service you requested.
  • No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.
  • All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. How We Share Information

  • Information may be shared with service providers/subprocessors (hosting, analytics, messaging delivery, support), payment processors, professional advisors, legal authorities when required, and during permitted business transfers.
  • Tolley AI does not sell personal information for third-party marketing.

5. Cookies and Analytics

  • Cookies and similar technologies may be used to keep you signed in, remember preferences, understand usage, and improve performance.
  • You can manage cookies in your browser settings.

6. Data Retention

  • Personal information is retained only as long as reasonably necessary to provide service, maintain records, resolve disputes, enforce agreements, and satisfy legal obligations.

7. Data Security

  • Reasonable administrative, technical, and organizational safeguards are used to protect information. No transmission or storage method is 100% secure.

8. Your Choices and Rights

  • You may update account information, opt out of non-essential communications, and request deletion subject to legal and operational retention requirements.
  • You may opt out of SMS at any time by replying STOP and request help by replying HELP.

9. Children's Privacy

  • T-Agent is intended for business use by adults in the real estate industry and is not directed to children under 13.

10. Third-Party Links and Services

  • The platform may link to third-party websites, vendors, or tools. Tolley AI is not responsible for their privacy practices.

11. Changes to This Privacy Policy

  • This policy may be updated from time to time. The latest version will be posted with an updated Last Updated date.

12. Contact Us

T-Agent | Real Estate Unlocked (Tolley AI)
Email: support@tolley.io
Website: https://tolley.io
SMS Support: Reply HELP to your T-Agent number